Omnichannel contact centers - ADKONTACT

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Omnichannel contact centers

Omnichannel contact centers

Based in Lomé, Togo, AdKontact has developed an offer for European markets, an initiative supported by the country, which wishes to increase the activity of offshore contact centers

AdKontact offers a wide range of customer experience business process outsourcing solutions.

We have developed comprehensive expertise, covering all customer relationship cycles, from pre-sales to technical support.

Why Adkontact's offshore?

Going Offshore with AdKontact, is to benefit from the following advantages :

The most competitive prices on the market

Quality of speech of our employees

Strong CSR strategy (Signatory of the United Nations Global Compact)

Adaptability and flexibility offered to our customers

Continuous training of employees

Quality and compliance units

Responsive and available team

Highly qualified HR

Low turnover

Our offshore services.

CUSTOMER SERVICE

Front & Back Office
Electronic data management
Consumer service
After sales service
Claims management
Information
Retention
Loyalty

TELEMARKETING

Incoming and outgoing calls, customer acquisition
Lead detection
Traffic generation
File qualification
Making appointments
surveys and opinion polls

TECHNICAL ASSISTANCE

ADVICE

BACK OFFICE

FINANCIAL SERVICES

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expérience client

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